RoyalPanda Casino Terms and Conditions

Welcome to Royal Panda. These Terms and Conditions govern your access to and use of our website, games, and services. By registering an account or using any part of our platform, you agree to be bound by the terms set out in this document. We encourage you to read this agreement carefully before proceeding. If you do not accept these terms, please do not use our services. At RoyalPanda, we are committed to providing a fair, transparent, and secure gaming environment for all our players.

1. About Us

Our services are operated by Royal Panda Ltd., a company incorporated in Malta under registration number C58222. Our registered address is Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta. We are part of the LeoVegas Mobile Gaming Group, which is owned by MGM Resorts International. At Royal Panda, we hold a corporate group licence issued by the Malta Gaming Authority (MGA/CRP/237/2013, issued 1 August 2018). Our platform, accessible at royalpanda.com, launched on 10 March 2014 and continues to serve players across multiple international markets.

2. Eligibility and Account Registration

To use our services, you must meet the following requirements before creating a RoyalPanda Casino account:

• You must be at least 18 years of age, or the legal gambling age in your jurisdiction, whichever is higher.
• You must be located in a jurisdiction where online gambling is legally permitted.
• You must not reside in any of our restricted territories (see Section 3 below).
• You must register only one account per household, IP address, or device.
• You must provide accurate, complete, and up-to-date information at the time of registration.
• You must not use our services on behalf of any third party.

When you complete the Royal Panda login process for the first time, you confirm that all information provided is truthful. We reserve the right to verify your identity at any stage and to suspend or close accounts that fail our verification checks. You may complete your RoyalPanda login by visiting our website or through our dedicated mobile app.

3. Restricted Territories

We do not accept players from the following countries or territories. Residents of these jurisdictions are strictly prohibited from registering or playing at Royal Panda Casino:

• Afghanistan, Curaçao, Cyprus, Ethiopia
• Iran, Iraq, Kuwait, Somalia
• Syria, the United States of America, Yemen
• Any jurisdiction where online gaming is prohibited by law

If we determine that you are accessing our services from a restricted territory, we reserve the right to close your account and withhold any funds resulting from activity conducted in breach of these terms.

4. Deposits and Withdrawals

4.1 Deposits

At RoyalPanda Casino, we support a variety of payment methods including Visa, Mastercard, Skrill, Neosurf, Apple Pay, Paysafecard, and other cards and e-wallets depending on your region. Our minimum deposit is approximately $10, as referenced in our Live Casino welcome offer. Available currencies include USD, CAD, EUR, NZD, NOK, INR, BRL, and other major regional currencies.

4.2 Withdrawals

We process withdrawal requests as quickly as possible. Our target is to complete withdrawals within 24 hours, with a maximum processing time of 5 working days as required under our MGA licence. Where possible, we return funds using the same payment method used for the deposit. Please note the following important withdrawal conditions at Royal Panda:

• A 5% charge applies to withdrawals of unwagered funds, with a minimum charge of €10.
• No fixed maximum withdrawal cap is stated, but requests are subject to our standard verification process.
• Withdrawal times may vary based on your chosen payment method, whether it is your first cashout, or if your deposit and withdrawal methods differ.

5. Bonuses and Promotions

Our RoyalPanda bonus programme is designed to reward both new and loyal players. All bonuses are subject to the following terms:

5.1 Casino Welcome Offer

We offer new players a 100% deposit match up to $1,000 plus up to 2,000 Free Spins, unlocked progressively over 12 weeks. Wagering requirements are 35x the deposit amount and must be met within 7 days. The bonus expires 7 days after activation. Only cash stakes contribute to wagering. Royal Panda free spins are awarded as part of this welcome package.

5.2 Live Casino Welcome Offer

For players who prefer live tables, we offer a 100% match up to $1,000 plus $15 in Reward Games on a minimum deposit of $10. This offer carries a 40x wagering requirement. Our Royal Panda live roulette and Evolution-powered tables are included in this experience.

5.3 Ongoing Promotions

At Royal Panda Casino, we run regular promotions for our active player base, including:

• Lunch Spins: Up to 30 free spins daily, Monday through Friday.
• Bamboo Bonus: A 50% deposit match up to $150 extra, available Thursday and Friday.
• Royal Jackpot: Our exclusive progressive jackpot, worth millions, available to all eligible players.
• Loyalty Club Reloads: Ongoing reload offers tied to your RoyalPanda Casino loyalty status.

5.4 Wagering Contributions

Not all games contribute equally toward wagering requirements. Our standard contribution rates are as follows:

• Slots: 100%
• Table Games: 10%
• First Person / Evolution Live Games: 0%
• Video Poker: 10%
• Live Casino and Crash/Mine Games: 0%
• Blood Suckers / Dead or Alive: 70%

6. Games and Platform

We offer more than 2,000 titles across multiple game categories, with new games added every month. Our RoyalPanda slots library features content from leading providers including NetEnt, Evolution, Pragmatic Play, Play'n GO, Microgaming, and many more. Game types available on our platform include:

• Slots and Video Slots (pokies)
• Live Casino games including Royal Panda European roulette, blackjack, and baccarat
• Table Games and Craps (including First Person Craps and Craps Live)
• Video Poker
• Progressive Jackpots via the Royal Jackpot
• Game Shows and Crash/Mine Games

Our RoyalPanda Casino platform is fully optimised for desktop and mobile. The Royal Panda casino app and Royal Panda mobile app are available for smartphones and tablets, built on HTML5 technology — no download required. The Royal Panda casino app for Ontario users is available in compliance with iGaming Ontario regulations.

7. Loyalty Programme

Every player is automatically enrolled in the Royal Panda Loyalty Club upon registration. Your loyalty level rises with real-money play, unlocking rewards and reload bonuses. We also operate an Operator VIP Programme for our most active players. The more you play at RoyalPanda, the greater the benefits you receive through personalised offers and exclusive promotions.

8. Responsible Gaming

At Royal Panda, we take our responsibility to players seriously. We offer a range of tools to help you manage your gambling activity, including deposit limits, session time reminders, self-exclusion options, and reality checks. If you feel your gambling is becoming problematic, we strongly encourage you to use our responsible gaming tools or contact our support team. Our platform supports alternative dispute resolution through eCOGRA and Blexr/CasinoReviews.

9. Customer Support

Our support team is here to assist you at any time. You can reach us at RoyalPanda through the following channels:

• Live Chat: Available directly on our website
• Email: help@royalpanda.com or support@royalpanda.com
• Phone: +46 8 124 11 401
• Data Protection Officer: dpo@leovegasgroup.com

We provide support in English and a range of regional languages to serve our international player base across Brazil, Canada, Ontario, Chile, Finland, India, Ireland, New Zealand, Norway, and Peru.

10. Governing Law and Disputes

These terms are governed by the laws of Malta. In the event of a dispute, we encourage you to contact our customer support team in the first instance. If a satisfactory resolution cannot be reached, you may escalate your complaint to our approved Alternative Dispute Resolution providers: eCOGRA or Blexr/CasinoReviews. Our Malta Gaming Authority licence (MGA/CRP/237/2013) governs all aspects of our operations. These Terms and Conditions represent version 2.6 and were last updated in August 2025.

By continuing to use our services, you confirm that you have read, understood, and agreed to all terms set out in this document. We reserve the right to update these terms at any time, and we will notify you of any material changes through our website or by email.