RoyalPanda Privacy Policy

At Royal Panda, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Royal Panda online casino platform. By accessing our services, you acknowledge that you have read and understood this policy. We are committed to ensuring that your personal data is handled responsibly and in full compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Our operator, Royal Panda Ltd., is registered in Malta (registration number C58222) at Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta. RoyalPanda is part of the LeoVegas Mobile Gaming Group, operated under the MGM Resorts International umbrella. For any privacy-related concerns, you may contact our Data Protection Officer directly at dpo@leovegasgroup.com.

Information We Collect

When you register and use Royal Panda, we may collect a range of personal data to provide you with a safe and enjoyable gaming experience. Whether you access our platform via desktop, the RoyalPanda casino app, or mobile browser, the following types of information may be gathered:

• Full name, date of birth, and residential address
• Email address and telephone number
• Payment information, including card details or e-wallet data (Visa, Mastercard, Skrill, Apple Pay, Paysafecard, Neosurf)
• Royal Panda login credentials and account activity
• Device and browser data collected when you use the Royal Panda mobile app or desktop site
• Transaction history, deposit and withdrawal records
• Communication records, including live chat, email, and phone interactions with our support team
• Geolocation data to verify eligibility based on your jurisdiction

How We Use Your Personal Data

We use the information we collect for a variety of purposes tied to the operation of our platform. At RoyalPanda, we process your data to deliver, maintain, and improve our services, and to comply with our legal obligations under our Malta Gaming Authority licence (MGA/CRP/237/2013).

Specifically, we use your personal data to:

• Verify your identity and age as required by our regulatory obligations
• Process your deposits and withdrawals efficiently and securely
• Deliver bonuses, including the Royal Panda welcome bonus, free spins, and Loyalty Club rewards
• Communicate important account information via email or through the Royal Panda app
• Carry out responsible gambling checks and apply account protections where necessary
• Prevent fraud, money laundering, and other illegal activity
• Comply with requests from regulators, law enforcement, or our Alternative Dispute Resolution providers (eCOGRA and Blexr/CasinoReviews)
• Personalise your experience on the RoyalPanda platform, including game recommendations and promotional offers

Legal Basis for Processing

Our processing of your personal data is grounded in several legal bases under GDPR. We rely on contractual necessity when processing data to fulfil our obligations to you as a registered player at Royal Panda. We also process data where we have a legitimate interest, such as fraud prevention and platform security. In some instances, we rely on your explicit consent — for example, when sending marketing communications about Royal Panda free spins, the Royal Panda bonus programme, or other promotions.

Cookies and Tracking Technologies

When you visit our website or use the RoyalPanda casino app, we use cookies and similar tracking technologies to enhance your experience. These include session cookies, performance cookies, and analytical tools that help us understand how players interact with our platform. You may manage your cookie preferences through your browser settings or our cookie consent tool.

We use cookies to:

• Keep you logged in during your session (Royal Panda casino login persistence)
• Remember your language and regional preferences (including Royal Panda NZ or Ontario-specific settings)
• Analyse traffic and usage patterns to improve our services
• Serve relevant content and promotional offers through third-party partners

Data Sharing and Third Parties

At Royal Panda, we do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers who assist us in operating our platform. These include:

• Game providers such as NetEnt, Evolution, Pragmatic Play, Play'n GO, and Microgaming, who power the Royal Panda slots and live casino offering
• Payment processors handling your deposit and withdrawal transactions
• Identity verification and KYC service providers
• Our parent company, LeoVegas Mobile Gaming Group, and affiliated entities within the MGM Resorts International group
• Regulatory bodies, including the Malta Gaming Authority, where disclosure is required by law
• ADR providers including eCOGRA and Blexr/CasinoReviews in the event of a dispute

All third parties we work with are contractually required to handle your data securely and in accordance with applicable privacy laws.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. Our RoyalPanda platform is subject to anti-money laundering regulations and gaming licence requirements that mandate the retention of certain records for a minimum of five years following account closure. Once retention periods expire, we securely delete or anonymise your data.

Your Rights as a Data Subject

Under GDPR and applicable data protection law, you have significant rights regarding your personal information held by Royal Panda. We are committed to honouring these rights promptly and transparently.

• Right of access — You may request a copy of the personal data we hold about you
• Right to rectification — You may ask us to correct inaccurate or incomplete data
• Right to erasure — In certain circumstances, you may request deletion of your personal data
• Right to restrict processing — You may ask us to limit how we use your data
• Right to data portability — You may request your data in a structured, machine-readable format
• Right to object — You may object to processing based on legitimate interests, including direct marketing
• Right to withdraw consent — Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our support team at help@royalpanda.com or reach our Data Protection Officer at dpo@leovegasgroup.com. You also have the right to lodge a complaint with the Malta Information and Data Protection Commissioner or your local supervisory authority.

Security of Your Personal Data

We implement robust technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. Our RoyalPanda platform uses SSL encryption across all data transmissions, and access to personal information is strictly limited to authorised personnel. We regularly review and update our security practices to maintain the highest standards of protection for our players.

International Data Transfers

As part of the LeoVegas Mobile Gaming Group, your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission, to protect your information in accordance with GDPR requirements.

Contact Us

If you have any questions about this Privacy Policy or how RoyalPanda handles your personal data, please do not hesitate to get in touch. You can reach our customer support team at help@royalpanda.com, call us at +46 8 124 11 401, or write to us at Royal Panda Ltd., Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta. We are here to ensure your experience with the Royal Panda online casino is safe, transparent, and fully compliant with the highest data protection standards.